Because of the nature of our products, and for safety, quality and hygiene reasons, we can't accept returns or exchanges of products simply because you've changed your mind. Please review the product information carefully before you order, and contact us with any questions before you buy.
Cancelling an order
You can cancel your order at any time before we've started processing it, and we'll refund anything you've paid in full.
Damaged, faulty, incorrect or missing items
If a product arrives damaged, is faulty, isn't what you ordered, or is missing from your order, please contact us as soon as possible with photos of the parcel and its contents. We'll put it right by replacing the product or refunding you, as you prefer. We may ask for the product to be returned, at our cost.
Cooling-off
The Electronic Communications and Transactions Act gives a 7-day cooling-off right for many online purchases, but not for goods that by their nature cannot be returned or are likely to deteriorate. Our products are temperature-sensitive and their integrity can't be verified once they've left our control, so we consider them to fall within that exclusion. If you believe the cooling-off right applies to your order, contact us within 7 days of delivery and we'll respond to your request.
How refunds are paid
Refunds are paid by EFT, into the account you paid from or another South African bank account in your name, within 30 days.
Your rights
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Please read it together with our Terms and conditions.
To report a problem with an order, email us at reformwellness.sa@gmail.com or call 071 235 7900.